83/4, DEH DIH, Ibrahim Hyderi Road, Taluka Korangi District, Karachi, Sindh, Pakistan.

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Admissions Office: 0309-2221193

Customer Service & Sales Representative

N/A

Master Professional Path in Customer Service & Sales This course is designed to help young people find good jobs quickly. We don't just teach from books; we provide people with real life practice, so they can start earning money right away, whether by working for a large company or starting their own small business. The Certification in Customer Service & Sales Representative by The Hunar Foundation (THF) and Registered Qualification Awarding Body (QAB) empowers young individuals to master skills to generate income.

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Total Duration / Modules
3 & 6 Months / 11

Schedule & Mode
Morning & Afternoon / On-Campus + Hands-on Practice

Eligibility / Trade Stream & Level
Matric / Short + Non-CBT&A / Basic

Outcome
Front Desk Officer, Sales Representative, Call Center Agent, and Office Assistant

Overview

Master Professional Path in Customer Service & Sales

This course is designed to help young people find good jobs quickly. We don't just teach from books; we provide people with real life practice, so they can start earning money right away, whether by working for a large company or starting their own small business.

The Certification in Customer Service & Sales Representative by The Hunar Foundation (THF) and Registered Qualification Awarding Body (QAB) empowers young individuals to master skills to generate income

Program Objectives

Learning by Doing: Our training primarily involves hands-on practice. This ensures individuals are ready to start a job or their own business.
Top Level Soft Skills: We teach individuals how to speak well, dress professionally, and use smart marketing to impress any boss or client.
Good Work Manners: Individuals will learn how to be an honest and hardworking professional.

Learning Outcomes

By the end of this program, you'll be able to:

Drive Sales Results: Apply the full sales cycle, from relationship building to making high impact sales presentations.
Solve Customer Challenges: Use a positive service mindset and problem-solving strategies to satisfy diverse customer types.
Master Tele-Communication: Professionally handle tele-sales and tele-customer service tasks with clarity and confidence.
Plan Strategically: Formulate SMART goals and implement sales plans that align with broader business objectives.
Exhibit Professionalism: Demonstrate superior verbal and non-verbal communication skills in any corporate environment.

Program Structure

The Customer Service & Sales Representative spans 13 Weeks & 26 Weeks, blending technical mastery with real world projects to ensure every learner is job ready by graduation.

Introduction

Technical & Sales Expertise Mastering the Sales Cycle, from prospecting and lead generation to closing deals and after-sales support. Individuals will practice handling objections and delivering high impact sales presentations.
Customer Service Excellence Focusing on the "service mindset," individuals learn to manage diverse customer personalities, resolve conflicts using a problem-solving approach, and master both verbal and nonverbal communication.
Tele-Service & Digital Skills Practical training in Tele-sales and Tele-customer support, preparing individuals for the booming call center and remote support industries.
Workplace Ethics & Personal Grooming A dedicated module on professional behavior, positive workplace attitudes, and personal presentation to ensure individuals meet international corporate standards.

Career Pathways

Graduates of this program can pursue roles such as:

Market Centric Methodology:

Our instructors are seasoned professionals who identify specific market needs and tailor training to the individual strengths of each trainee.

Inspirational Learning:

We use modern motivational tools, including success stories and real-world case studies, to keep engagement high and boredom low.

Industry Integration:

Our curriculum includes field visits to major industries and trade specific documentaries to bridge the gap between the classroom and the real world.

Holistic Growth:

We ensure graduates as a responsible citizen with the moral values required to excel.

Why Learn Customer Service & Sales Representative with THF?

Job Search Assistance:

A dedicated module covers job search techniques for both local and international markets.

Diverse Opportunities:

Qualify for roles such as Front Desk Officer, Sales Representative, Call Center Agent, and Office Assistant in sectors like Pharmaceuticals, Telecom, Banking, and the Hotel & Tourism industry.

Certification & Recognition

Upon successful completion, students receive:

NUTECH Board of Technical and Professional Education (NBTPE) Certificate

The Hunar Foundation (THF) Inhouse-Certificate