Customer Service & Sales Representative

N/A

Master Professional Path in Customer Service & Sales This course is designed to help young people find good jobs quickly. We don't just teach from books; we provide people with real life practice, so they can start earning money right away, whether by working for a large company or starting their own small business. The Certification in Customer Service & Sales Representative by The Hunar Foundation (THF) and Registered Qualification Awarding Body (QAB) empowers young individuals to master skills to generate income.

Total Duration / Modules
3 & 6 Months / 11

Schedule & Mode
Morning & Afternoon /  On-Campus + Hands-on Practice

Eligibility / Trade Stream & Level
Matric / Short + Non-CBT&A  / Basic

Outcome
Front Desk Officer, Sales Representative, Call Center Agent, and Office Assistant

Master Professional Path in Customer Service & Sales

This course is designed to help young people find good jobs quickly. We don't just teach from books; we provide people with real life practice, so they can start earning money right away, whether by working for a large company or starting their own small business.

The Certification in Customer Service & Sales Representative by The Hunar Foundation (THF) and Registered Qualification Awarding Body (QAB) empowers young individuals to master skills to generate income


Program Objectives

  1. Learning by Doing:Our training primarily involves hands-on practice. This ensures individuals are ready to start a job or their own business.
  2. Top Level Soft Skills:We teach individuals how to speak well, dress professionally, and use smart marketing to impress any boss or client.
  3. Good Work Manners:Individuals will learn how to be an honest and hardworking professional.

Learning Outcomes

By the end of this program, you'll be able to:
  • Drive Sales Results:Apply the full sales cycle, from relationship building to making high impact sales presentations.
  • Solve Customer Challenges:Use a positive service mindset and problem-solving strategies to satisfy diverse customer types.
  • Master Tele-Communication:Professionally handle tele-sales and tele-customer service tasks with clarity and confidence.
  • Plan Strategically:Formulate SMART goals and implement sales plans that align with broader business objectives.
  • Exhibit Professionalism: Demonstrate superior verbal and non-verbal communication skills in any corporate environment.

Program Structure

The spans 13 Weeks & 26 Weeks blending technical mastery with real world projects to ensure every learner is job ready by graduation.

Introduction

  • Technical & Sales Expertise Mastering the Sales Cycle, from prospecting and lead generation to closing deals and after-sales support. Individuals will practice handling objections and delivering high impact sales presentations.
  • Customer Service Excellence Focusing on the "service mindset," individuals learn to manage diverse customer personalities, resolve conflicts using a problem-solving approach, and master both verbal and nonverbal communication.
  • Tele-Service & Digital Skills Practical training in Tele-sales and Tele-customer support, preparing individuals for the booming call center and remote support industries.
  • Workplace Ethics & Personal Grooming A dedicated module on professional behavior, positive workplace attitudes, and personal presentation to ensure individuals meet international corporate standards.

Career Pathways

Graduates of this program can pursue roles such as:

Market Centric Methodology:

Our instructors are seasoned professionals who identify specific market needs and tailor training to the individual strengths of each trainee.

Inspirational Learning:

We use modern motivational tools, including success stories and real-world case studies, to keep engagement high and boredom low.

Industry Integration:

Our curriculum includes field visits to major industries and trade specific documentaries to bridge the gap between the classroom and the real world.

Holistic Growth:

We ensure graduates as a responsible citizen with the moral values required to excel.


Why Learn Customer Service & Sales Representative with THF?

Job Search Assistance:

A dedicated module covers job search techniques for both local and international markets.

Diverse Opportunities:

Qualify for roles such as Front Desk Officer, Sales Representative, Call Center Agent, and Office Assistant in sectors like Pharmaceuticals, Telecom, Banking, and the Hotel & Tourism industry.

Certification & Recognition

Upon successful completion, students receive:

NUTECH Board of Technical and Professional Education (NBTPE) Certificate

The Hunar Foundation (THF) Inhouse-Certificate



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